Job Description
- Experiences in Installing, configuring and troubleshooting of Firewalls ( Fortigate/Sophos) – Interfaces, Routing, NATing, Policies, VPN – SSL, Site to Site, UTM features – Webfilter, Application Filter, IPS.
- Experiences in Installing, Configuring and troubleshooting switches – Vlan, Trunking, Vlan Interfaces, Routing, DHCP, Port security, Spanning tree
- Understanding about different type of internet connectivity and configurations
- Understanding about Routers – Static & dynamic Routing, Routing Protocols, OSPF, BGP.
- Experience with network monitoring and troubleshooting tools, such as Wireshark, Nagios, and SolarWinds
- Perform network troubleshooting to isolate and diagnose common network problems and solve complex problems.
- Suggest improvements to network performance, capacity, and scalability.
- Knowledge of public, private, and hybrid cloud computing networks and security such as Microsoft (Azure), Amazon (AWS) environments
- IT service management (ITIL) processes familiarity (e.g., change, service request, problem, incident)
- Experiences in installing, Configuring and troubleshooting wireless access point and controllers.
- Document network configurations, procedures, and best practices to ensure consistency and compliance with industry standards.
General Responsibilities:
- Maintain and update configuration documents.
- Maintain assets and software license / subscriptions.
- Vendor co-ordination and support
- Maintain SLAs and do timely escalations.
- Report all incident/service/change requests in helpdesk tool.
Provide after hour support in case of emergencies and occasional weekend maintenance.